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Refund Policy:

Thank you for shopping with us! We strive to provide you with the best products and customer service. Please review our refund policy below:

  1. No Refunds, Exchange Only:

    • We do not offer cash refunds for any purchase. All sales are final.
    • If you wish to exchange the purchased item for another product or credit, you may do so within 30 days of the original purchase date.
    • The item must be in its original condition and packaging for an exchange to be eligible.

  2. Eligibility for Exchange:

    • To be eligible for an exchange, you must provide a valid proof of purchase, such as a receipt or order confirmation.
    • The item and packaging must be unused, undamaged, and in the same condition as when you received it.
    • The exchange is subject to product availability. If the desired item is out of stock, we will provide you with credit.

  3. Shipping Costs:

    • Customers are responsible for all shipping costs associated with the exchange, including the return of the original item and the delivery of the new product.
    • In the case of an exchange due to a defective or damaged product, we will cover the return shipping costs.

  4. Process for Exchange:

    • To initiate an exchange, please contact our customer support team at customersupport@stmerc.com.
    • Provide the order details and reason for the exchange, and our team will guide you through the process.
    • Once we receive the returned item and verify its eligibility, we will process the exchange promptly.

  5. Damaged or Defective Products:

    • If you receive a damaged or defective product, please inform us within 5 days of receiving the item.
    • We may request photos or additional information to assess the issue before arranging for an exchange.

Please note that our exchange policy is designed to ensure fair and satisfactory shopping experiences for all customers. If you have any questions or concerns regarding this policy, feel free to reach out to our customer support team. Thank you for your understanding and cooperation. 

St.Merc 

Customersupport@stmerc.com